Often customers expect too much from the service industry, they expect the service to act as a servant instead of a dual relationship. If the customer had an equal relationship and greeted the attendant with happiness or general awareness for their employment expectations the realtionship would be much more equivalent and generally better off for the following customers and the persons remainder of their shift. Customers these days are recieving too much power for their service needs and are expecting too much from employees and their so called "servants". If the customer were to treat the worker with appreciation they would go out of their way too make the consumers experience that much more appealing. I was in wal-mart the other day and an employee was having a problem figuring out a section where the customers questionable good was placed and the customer was huffing and puffing about it. Face-it the worker did not have a clue where the product was shelved, ask another employee and say thank-you for your time. Instead the consumer was expecting a quick response to exactly where the product was placed, they felt wasted of their time for a simple mis-understanding. Consumers should have an account for responsibility, although they are a customer to a service or shopping center, it should be an equal relationship where time, kindness, and open communication are all equal in resonation. Consumers are recieving too much power for their business and aren't feeling responsible for their shopping personality, when they should feel responsible for being a service recipient.
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